Dishonest, sales practices & warranty promises. I should have known not to go back after being lied to with my first vehicle. After having a good experience with the service department, I assumed that I just had a terrible experience with a select few used sales/management team. Oh my was I soo wrong. I experienced an even worse code of ethics with not only management, but also the General Managers. They were very condescending and sarcastic to say the least. The sales team there could be so much more solid if they only had a strong code of ethics and good customer service skills to follow. I blame my disappointment on the management and I really hope this business can turn things around for the sake of providing good and trustworthy employment to these poor employees. I know not all the employees at South Pointe are terrible or dishonest, but some of them have no choice but to follow along when their job is at stake. Please be very cautious if you do choose to purchase from this place...be sure to check all your contracts carefully no matter what they tell you and do not trust anyone there.\r
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