Contacted KitchenAid October and was set up with an appt with Wind Service for an 8a-12p appointment to replace a broken track. They showed up at 4pm on Monday. Looked at the machine and said, yes, it needs a track. So they were supposed to return on Monday,between 12p-3p AND they were supposed to call me on my cell phone prior to coming. When I called at 2:30p, the time was changed to 1p-4p and I was assured he would call prior to coming, he had 3 stops before me. When I got home from work at 5:30p, there was a message on my home phone at 3:30p. I called on Tues Nov 8 and complained that he never called my cell and I was assured that he would call me- on my cell For my Fri appointment, the office called me at 9a on my house phone to tell me my appt was 12-3p. Then called my house at 10am to tell me he could be as early as 11:30am. I was NOT home, but left someone to wait. At 12:30pm, he came and tried to install the track, but broke something else having to do with the track and has to come back next Friday, to fix that. Then he said it was good that the part was under warranty. He said was being honest, and could have said that the part was broke before. HA, can you believe that? He breaks another part and wants credit for being honest! He also said NO ONE ever gave him my cell number NOR did they tell him to call me PRIOR to coming. I cannot believe this company!!!
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