My product warranty company sent this service out to repair my Kitchen Aide ice machine. It was a cluster screw up from the beginning. The very nich tech showed up and diagnosed that a new pump was needed and he said he would be back the following week. He never came back, never called. A month goes by and I remember to call them. They couldn't locate my paper work and when they did, they said it showed my job had been completed. I informed the lady it had not been completed and another 2 weeks go by and I get a phone call that the tech is 15 minutes from my house--no appointment had been made, so I was surprised. So, the guy gets here, installs the pump--never tests it to see if it works properly--he just says, 'you need a plumber to install a filter--ok, fine.
more