I used Wavevision for 9 months while renting an apartment in Tomball. The cable went out from time to time while I lived there but not the most terrible thing.
What IS terrible about this company is they are now refusing to reimburse the $100 they owe me from July.
I wasn't even the one who caught the error. When I turned in my box at their location I was told that I had a credit and they asked for my new address and said they'd mail me a check.
It's now November 4th. I've called them on several occasions now to check back and each time have either been told, ""it didn't get processed"" and then the last 2 calls, ""we are expediting this and will have a check to you shortly""
Today they now say, ""We don't write refund checks anymore.""
After months of talking to them they tell me this NOW?!Needless to say I'm livid. No one has ever mentioned this and now I'm living in a different city and in real need to have the money THEY TOLD ME was owed to me.
So I asked to speak to someone in upper management and of course they put me on hold literally so long I eventually hungup. I sure no one had an intention to answer the line and give me a real explanation in the first place.
I don't know what to do really besides write a letter to their billing department and report them to the BBB.
I know this won't do much good unless enough others actually take the time to do it too. So I'm warning any future customers to STAY AWAY and pleading with any past customers to take some kind of action so they don't keep getting away with this.
more