On Thursday, October 27th at 11:40am, I received a Wendy's premium chicken sandwich from Wendy's, Store Number 00005018 2160 Centreville Rd, Herndon, VA 20170, and after consuming a good portion of the sandwich I discovered an approximate 3 inch x 5 inch piece of paper or packing material cooked in to the sandwich. This caused me to throw my lunch up. I immediately reported this issue to Wendy's via their Customer Service Facebook page, even providing a supporting picture. Prior to my complaint being deleted, several purported Wendy's local level restaurant employee's ( not associated to the Wendy's Facebook account manager, ) responded to my complaint suggesting that the ""paper"" was some form of packing material. A week went by without resolution and so when I asked for one, almost immediately after I asked, the Wendy's Facebook Manager deleted my request for an update AND blocked me from being able to contact Wendy's, even without providing any response or resolution. I then attempted to reach Wendy's through their Twitter account and through a link I found to file a complaint through the Wendy's website. This is an outrageous lack of customer service and attempt on Wendy's part to silence their loyal customers without ever offering a solution to a very valid concern. I was not even offered a refund of my money, which I want. Given I could not get resolution from Wendy's, I contacted my local Fairfax County Virginia Health Dept ( 703-246-2411 ) and filed a report that outlined what i discovered in my food. Wendy's should not be permitted to simply brush aside and stifle their customers without responding to a customers concern, especially of this nature. I want my money back. I have both the receipt and I still have the sandwich in question. I've eaten at Wendy's weekly, every Thursday, for years. I will not go back.
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