Have a home warranty through American Home Shield. Oven door was always a little lose and after one to many not cooked right meatloafs we decided to take advantage of the warranty. Called them and they sent a tech from Moads Services. They called and set up a time. The tech was on time and courteous. he checked the door and told me that it was going to need hinges. He would call the warranty company and tell them the situation and then we could set up a time to get them fixed. The home warranty company called the next morning stating that our claim would be denied. The tech informed them that the reason for the need for hinges was because the kids were using it as a diving board. Nevermind the fact that it had a childlock on it. Not to mention, 1 of them wasn't crawling and the other had just started walking. Good luck complaining to them though. That was the OWNER that told the warranty company that. And it gets better! Washing machine was backing up into our toilet. Obviously, that's a clog or a break. Called home warranty and out comes a plumber from Moads. Answer the door to find he has a hammer and wrench in his hands. Comes in and immediately asks to use the bathroom. After that he comes down and we look into the problem. I had already taken off the toilet and ran a 40' snake down the pipe. I'm not a plumber, what do i know? He runs a little water from the sink, pipe starts to back up. Takes a plunger and starts plunging. He goes to his truck and gets his plunger, gives it heII for a few minutes and comes to the conclusion that it's clogged or broken. No kidding. So he tells me that he'll inform the warranty and we'll go from there. warranty company calls in the morning. DENIED. The reason?? Plumber told them that the pipe is broken. The cause? The Earth moved. Somehow he came to that conclusion with a plunger!! Moads is a terrible service. Would never recommend them to anyone. I'm telling everyone I know to stay away from them.
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