Well, I own a subaru tribeca and one tire went bust. It was irreparable so I had to change all 4 as per subaru AWD guidelines.. Tom from Service gave me the bad news.. But what was worse is that I had extended support for the tires, .. funny thing is that Hendrick sold me a crappy support since it only covered the tire that was damaged. Tom talked to the managers and got a very good deal for me: 50% discount on the price of the 4 tires! The thing is that the salesmen from Hendrick were selling a product that was incompatible with Subaru guidelines for tire replacement. Tom understood that and did his best to address it. In the end, Tom went above and beyond to offer great service and save me money. Of course, he took care of other aspects of the car that needed addressing..like an issue of visibility with my windshield. Overall, superior service!!
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