To start with the good:
The staff is extremely friendly, and keeps in touch with you regarding the status of your vehicle
And the BAD
The quality of the repair, is kind of acceptable but the extra damage they caused is not. A short synopsis is that my neighbors tree fell across the hood of my truck denting the hood and scratching one of the front quarterpanels. I took it into WAB, and got an estimate which was easy, and brought it back in to have the work done.
When I picked up my truck everything looked fine as it was sitting outside in dim light, but when I got it home I found several issues. First the hood has horrible orange-peel down the center of the hood where it wasn't color sanded enough, and is clearly evident in good light. Another issue is that while getting the car ready for paint, they broke both ends of the plastic cowl by the windshield, and left gaping hole where the pieces covered. The worst part is that they didn't disclose this to me when I picked it up and it wasn't noted anywhere on the invoice. When I took it back I got a lame excuse that those are brittle and its common for those to be broken, and that you can't just replace those pieces, but have to buy a whole new cowl as well. If WAB broke them, aren't they responsible for repairing or replacing them. The manager noted that this is common, so why wouldn't you add that as part of the estimate if you know that is common. Giving the truck back in an unfinished condition is totally unacceptable. Because of this I cannot recommend this shop to anyone.
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