I engaged Nationwide (NW) to move me from MO to TX. I was assigned a personal consultant who would "" be with me every step of the way."" He was fired soon after my contract was signed and I was not assigned another consultant. I must say he was the most pleasant person I encountered in the company....probably fired for being too nice.
The week of my scheduled move I called to inquire about the movers contacting me to notify of arrival time ect. I was informed that I would be contacted two days prior to the move with all of this information. This did not occur. I called them the day prior to my move and was informed that they were still looking for movers to move me. I was assured that I would be moved within my time frame; I provided a two day window per their request.. I asked when someone was going to notify me of this situation. I could not get a adequate reply. The customer service reps are rude - I was hung up on several times. On rep kept sighing in my ear, like I was stopping her from doing more important things.
The day of my scheduled move I was told that I was now a ""priority"" in them finding a mover for me. Really?
I again had to initiate all calls to them. I insisted on speaking with a supervisor. I spoke with Brenda who was also rude and hung up on me. I now see where the customer service reps get their customer service techniques. They never did find a mover for me. I rented a truck and moved myself. I was not shown any consideration or compassion for this lack of service. I was offered ""compensation"" if I was willing to wait for them to find a mover, but no time frame could be given.
I am still in the process of trying to get a refund. I was originally told it would take 3-5business days for the refund to show on my debit card. Needless to say I am well past this time frame. I have called again and was told it will really be 3-5 business days this time as the accounting department has now completed the paper work.
This has been my experience with NW. If I can help another avoid using this woefully mismanaged company, all the better. You have been warned.
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