I read the negative review but had to see for myself if things were as bad as these reviews, its hard to believe a business could survive if the reviews were correct. From the time we entered we felt comfortable and welcome. The manager was great and he knew more about Jacuzzi and the other hot tubs we looked at then one person should. I asked about the reviews and he explained that he knows one of the reviews was written by a competing sales person from the Del Mar fair. He didn't know about any others, they are under new ownership and management and want to make every customer happy and comfortable.
We did go to the other store in Carlsbad just to see what else was out there but they didn't show the dedication or have the charm we experienced at Designer Spas. The hot tub we really liked cost $1200 more at the Carlsbad store.
We went back to Designer Spas bought a great hot tub, really enjoyed working with them and everything was better than we were told, from delivery to getting started with our new hot tub.
IF YOU'RE LOOKING FOR A GREAT HOT TUB AND SOMEONE WHO REALLY TAKES GOOD CARE OF YOU BY DOING EXACTLY WHAT THEY SAY, PLEASE BUY A JACUZZI FROM DESIGNER SPAS.
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