well, 7 months after buying a set of a sofa and an ottoman, for some reason the ottoman went flat and something broke on the sofa when i sat down 2 weeks ago, I took the piece to Factory Direct and they told me that they will give me a call, the a few days passed by and they told me that the sofa was ready and the Ottoman will take about 3 weeks. To make the long story short, i picked up the sofa and to my surprise, NOTHING WAS DONE ON IT, the only difference was it was full of dust , THAT is . I am about to call them and request to talk to the Manager, is there anyone that QC (quality control) their work
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