I wish I could rate this ""repair inquiry"" a ZERO. \r
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There are two phone numbers linked to Thermo Tite: one rings at ""The Replacement Window Center."" \r
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The ""customer service"" person at the other number that is listed for THERMO TITE said that they are now ""First Choice,"" a new company, who acquired Thermo Tite. \r
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I live near Port Chester, NY, and offered to bring my one 18"" x 27"" upper window in for repair because the inner glass cracked. \r
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The gentleman said that they only do a field repair, that no depot repair exists, and that it woudl cost $150. That covers a trip for a technician to drive to my house to measure the glass, and another to repair it once the glass is ""custom cut"" (which takes two weeks!). \r
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Needless to say, I'll have it repaired locally for MUCH less than the $150 quoted from the shysters at ""First Choice.""
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