Booked this company for prom for our son and his friends...would never make that mistake again! First, the driver called me and said he would be at the pickup location about 1 hour before we agreed then he took the 15 couples to the prom only to call me four times because he was lost. The driver was given instructions that he was to pickup the kids at the prom and drive around the city scape till midnite...well at 10:45pm he dropped them off at the house and simply drove away without talking with an adult. This means that we paid till 12:30 and didn't get the service! When I tried to call him he was rude and hung up on me. I was relentless and asked for his boss - he finally gave his number and since he already contacted him it was a pointless call - the boss cimply took the drivers side and offered no resolution. Here is the bad part - I paid him in cash including his tip for rental at the beginning of the trip --- big mistake! I shoudl have paid at the end of the evening and only given a tip if good service was provided. I did pay for a deposit on my credit card and attempted to charge that back only to have them question it and I simply didn't have the time to fight it! DO NOT USE THIS COMPANY....They are a trues disappointment to Cleveland. This was a very special occasion and its very disappointing that we used this company for transaportation.
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