I don't get it either, friend! I'm working with them now and have had nothing but great experiences...but you know what they say, ""No one reports great service"". Or atleast, we're rare. I think they're professional, down to earth, and in general have made this whole process so much smoother than I've experienced in the past with other Brokerages.
***Just a thought: Maybe there was a receptionist problem for a short period of time? The complaints seem to be pretty close together***
more