I went to Best Buy yesterday to buy a Kodak camera. I did my research on the internet and found that Best Buy carried the model I was looking for. I enter and am greeted by their ""door"" employee. I head to the camera department where I see three employees hanging around, talking, oblivious to the customers needing help. I am one of them. I circle and circle looking for the Kodak display which I finally find. No digital cameras to be found. I finally walk up to the employees when two of them quickly walk away. The one employee has no where to run so she helps me by saying we don't carry Kodak. Oh, really? The website says you do. At this point a good customer service representative would offer a comparable product and provided some attention. I needed a camera and you had many to sell. I won't ever return. I have told many friends since yesterday to find that Best Buy is known for poor customer service from the employees on the floor, cashiers and management. By the way, I tried Target since it was nearby and found the camera and super customer service in helping me make a great selection. Maybe Best Buy is just too big and no longer trains their employees in customer service.
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