Best Buy

I went to Best Buy yesterday to buy a Kodak camera. I did my research on the internet and found that Best Buy carried the model I was looking for. I enter and am greeted by their ""door"" employee. I head to the camera department where I see three employees hanging around, talking, oblivious to the customers needing help. I am one of them. I circle and circle looking for the Kodak display which I finally find. No digital cameras to be found. I finally walk up to the employees when two of them quickly walk away. The one employee has no where to run so she helps me by saying we don't carry Kodak. Oh, really? The website says you do. At this point a good customer service representative would offer a comparable product and provided some attention. I needed a camera and you had many to sell. I won't ever return. I have told many friends since yesterday to find that Best Buy is known for poor customer service from the employees on the floor, cashiers and management. By the way, I tried Target since it was nearby and found the camera and super customer service in helping me make a great selection. Maybe Best Buy is just too big and no longer trains their employees in customer service. more

I went to Best Buy in Colma on the 1st of December and bought a Sony laptop. I spend 825.00 on that and when I took it home, the packing was missing the laptop battery. I thought that was a bit unusual and took it back to the store. This is what happened??? I went back to the same store and requested to talk to a manager. I explained him what happened and he tells me that he can not do anything about that. I was shocked, spended $825.00 buying this laptop and I can not even use it. The manager?s name was Richard and I don?t think he belongs there. I am a rewards member with Best buy and shop with them for years. If I had to buy something, the only place I went to was best buying but not anymore! After what I went through. The frustrating part was the way the manager talked to me. I request him if I could talk to someone higher then him. Mr. Richard tells me that he is the only one but that is not right, there should be someone higher then him. I felt that I was not treated right and this smart Manager tells me to call 911 if I needed help. A store manager tells me that. Few words about this 911 number is for emergence only and if a store manager does not know that then he is a danger to his co workers as well as his customers. I don?t know how best buy picks this managers but I think that they need to work on that. I will never go back to best buy and I am sure that I will tell everyone what service I got at the Best Buy store in Colma, CA more

You can probably find what you want here, but you may have to deal with frustration in the process, and while some items are a good deal, others are definitely not. I go to this store semi-regularly because it is close by. The staff is usually willing to help, if you can find someone who doesn't quickly walk away when they see you approaching. Prices on a lot of items are great, but other things seem higher than what I've seen elsewhere. Definitely do your research before going in to buy. The parking lot is horribly designed and it always ticks me off having to navigate it. Inside the store, even with the re-oganization, things are often in places that don't make sense intuitively and are often shelved incorrectly. Pros: Convenient, large selection, good prices on some items Cons: Poorly organized, parking lot is a pain, some prices high more

The store is huge. Check out selection of electronics through appliances. Not always the lowest price but you can correct that with proof from other stores and price will be maxed. Great DVD selection. more

Best buy in colma is huge. They have a wide selection of electronic systems in the name brands that you want. They have a music department where you can browse for your favorite hip hop artist or whatever your music taste is. They also carry a wide selections of cellular phones for the different cell phone companies. It's a complete store for all your electronic needs. Prices vary depending on brand name. more

i really like going to this store the staff is very helpful when you need help. i was looking for a card for my camera and they had it in stock. parking is very good. more

I came to this store for a cover for my digital camera and I was surprised at all the technology products that I found at this store. They even sell cd's. The salepeople were great and they helped me pick out a cover that worked best for my camera. I am not sure if the prices are cheaper here because I don't buy electronics all that much. But if I do, I will definately come here. more

Everyone is so nice when you have a question about something they always have the answer. The staff is very polite I really like going to this store. The parking is great as well. more

I like best buy because they sell electronics at a great price they have a new sale every week & they also have a geek squad that can come out to your home to fix your computer. more

needed camcorder. staff was good. but their selection is not as good as other best buy. prices are better online. too much trying to sell their performance plan. PROS: knowledgeable staff. CONS: not good selection. more

This best buy isn't that bad. But, I feel it is a little expensive on some items. Everybody loves their sales though. Many of my friends line up during sale days at 2 in the morning to get great deals. The service is pretty good. They have a Geek Squad there so their ratings go up. more

The general public needs to be made aware of the greediness of Best Buy. I know, because I've worked there in the past. Even though they don't work on commission, they'll try to milk you like you were the last cow on earth. Do your research before you buy, so you know exactly what you want beforehand. Don't let them get to you!\r \r P.S. Go to google.com and search for "worst buy". The first result is Best Buy's website! LOL!!!! more