I took a friend who has lost her hair because of chemotherapy to AZ Wig Boutique today. It was unseasonably hot, and by the time we found the shop, my friend was tired and pale.
We came in and were greeted by someone (the stylist?) who said she'd be right with us. Neither of the other two people in the shop made eye contact or addressed us in any way. I looked around and found four possible wigs for my friend to try on, then sat down and waited.
The stylist said she'd be right back. 5 minutes later she still wasn't. At this point we still hadn't been offered a drink of water or anything. The stylist finally returned and I told her which wigs we liked. Then another customer came in, and the stylist went to help her instead, telling the old woman behind the counter to write down our wig choices and to start pulling them.
Without making eye contact with me or saying a word, the old lady slammed a pen and piece of paper on the counter in front of me. I guess I'm supposed to do her job. I did write down our choices and put the paper down in front of her. She did not go to the back for them, but continued looking at the computer and pecking away at it.
Meanwhile the stylist is arranging the new client's wig -- the one who came in after us --and chit-chatting merrily. I called ahead and was told they didn't make appointments, just to walk in. So why was this other customer served before us?
Finally, after looking at my friend's pale face, and knowing she didn't feel well -- hello, she has breast cancer! -- we decided to go. The stylist said, ""oh, I was just getting to you in a minute."" Yeah, we know. The old lady said, ""I was just finishing up something on the computer."" Yeah, okay. We were the only people in the place, except for the client who came in after us. Three people I saw working there, and not one could make us feel welcome? Or act interested in what we were there to buy?
I'm glad AZ Wig Boutique is doing so well that they can afford to turn away paying customers in a recession. We were prepared to spend at least $400-$500 that day - I had convinced my friend to buy at least two or three wigs and accessories to help her feel more normal during chemotherapy.
If you're looking for wigs during chemo, call the American Cancer Society. They can help you find businesses that know how to treat people with courtesy, professionalism and compassion. I guess those things are out of fashion in ""tony Scottsdale.""
Two thumbs down as far as they will reach.
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