Ditto to the the customer review on March 30, 2011. If I could put NO STARS, I would. I dropped off my WORKING vacuum and requested new bristles and a cleaning. 2 MONTHS later, I get a vacuum that doesn't work, all in pieces in a box and blamed for why it took so long. Pat doesn't put the customer first and I would tell customers if they want a working vacuum when they pick up their product DON'T DROP IT OFF HERE!!!! Not acceptable and to top it off, he was rude...did I mention 2 MONTHS LATER, vacuum is in pieces and not working!!!!
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