I give this business a big zero overall. An employee who acted authoritatively and seemed very knowledgeable sold me a part she convinced us was the one needed to repair my broken appliance. This part was rather expensive, but not as costly as replacing the appliance or having a repairman come. Stamped on the receipt given to me after the sale was made are the words "NO REFUNDS". We were not told there was no refund on parts, even though we discussed with our "salesperson" the possibility that we would purchase three of the possible culprit parts and replace them one by one until finding which one was bad and returning the ones that weren't necessary. Long story short, the part we were sold didn't fix the problem. The phone girl was polite in mentioning the no refund policy, and the manager, Greg, was prompt in returning my call...however, he was crass and rude and hung up on me before I was finished talking to him.
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