I have been remiss in reviewing the responses in the internet regarding clients concerns with the hospital. We have been fortunate to have approximately 250 to 300 positive transactions daily. As I review on the internet client response obviously the negative ones are the ones that stick out in my mind. Five or six negative reviews are not very representative of our service to the area considering our number of transactions but five or six are still more than I would like to see. In most situations I do my best to review the clients concerns and both address them immediately or make changes in our policies and procedures as warranted. When problems are not brought to my attention changes may not be made and we have internet letters like some of the following. \r
In reviewing the negative letters over the last few years I now attempt to make the following responses.\r
Dr James Dee\r
Hospital Administrator\r
Hollywood Animal Hospital\r
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Response to Scott A. \r
If I may addre
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