We purchased an entire suite of kitchen appliances form Percys( thanks to David Paris who knows more about everything that is out there -pros and cons specs and details) over two years ago-----Lets face it when things go well and your appliances work great-you can buy from ANYBODY...but when things go very wrong as they did in our case...you better hope you have this service team on your side!\r
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The day before our first thanksgiving in our new kitchen another service company (A&E)came out to fix my 6month old oven---when they left the door would not close---PEOPLE how do you cook a turkey when the door won't close due to a tech who didn't know what he was doing ...when I called A&E they said they couldn't have anyone out there until after the holiday----The tech who broke the door on my oven had just pulled out of my driveway but they had no way to tell him to come back and fix what he broke!!!\r
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So we decided to call PERCYS where we purchased our appliances for advice---\r
They had a tech in my driveway that afternoon and my turkey came out beautiful....\r
THIS was the beginning of a beautiful relationship---sadly our appliances turned out to be lemons...we never got that ""new appliance feeling!"" \r
AND ITS HOW A COMPANY HANDLES A CUSTOMER PROBLEM THAT IS THE TRUE TEST OF THEIR STRENGTH OR WEAKNESS----\r
Well PERCYS worked with the manufacturer and made everything right and continues to support us with technicians and a service team that are knowledgable, friendly, and most of all CARING professionals!\r
The office staff embraces our needs as best as they can and their techs are simply THE BEST (especially STEVE!)....\r
if you want the best value for your money and a company that stands behind what they sell (unlike the big box stores who don't even answer the phone when you have a problem) go to Percys ALL of our friends in Sterling have and no one regrets it!
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