I've never had more of a horrible experience anywhere. The management blames their lack of customer service on the fact that they have recently switched management, but come on, do I have to suffer and pay for bad service because you keep switching managers?\r
\r
I went there for a birthday party and we were all using a restaurant dot com coupon for $100 off when you spend $200. By the way, THEY NO LONGER ACCEPT RESTAURANT (dot com) COUPONS!!! so, only because we purchased the highest coupon you could get, (that I personally paid $40 for) they let us use it anyways. However, I wish they would have said no because then the manager proceeded to tell us how we ""Weren't making him money"" and so when our service was horrible he was like ""there's nothing I can do because I'm already letting you use the coupon."" Is it my fault that you still have your company on Restaurant (dot com) website? \r
Also, Our server was left to serve 2 tables of over 8 people by herself because it was ""College Night"" and the other waitresses were too busy hanging out and milling around the dance floor. Dishes piled up quickly at our table and we had to clear them off ourselves by putting them at a table behind us, then our server would take our drink order and would disappear for over 20 mins. Our entire experience lasted for 3 hours bc we were just left waiting for the majority of time.\r
\r
All in all, no one in my party will ever go back to Gabe's Roadhouse. This new management only cares about $$ signs and could care less about the paying customers that keep them in business. \r
\r
P.S don't believe there website either, I checked out the specials before we went there and they said ""Ladies Night"" started at 9pm and it was 2 for 1's. However, when you get there (because of the ""Management Switch"") it actually starts at 10pm and you have to pass through the dance floor to get the drinks at the back of the bar. I was there for a dining experience and they tell me I have to get up numerous times and walk all the way to the back of the restaurant to get a drink special. It's just rude!!
more