I placed a to-go order to be picked up after my 12 hr shift. I don't usually spend $14 for a to-go order but I thought I would splurge (it was just a regular order - chicken fried steak - nothing else). when I placed my order the girl read it back incorrectly. I corrected the error and she said ""yea, that's what i meant"" I got home with my order and it was incorrect. I live in austin and it was after 8:00pm, I worked a 12 hr shift, I was not driving back to Round Rock. I asked for homefield gravy on the side and what I got was jalapeno gravy poured all over my steak which was on top of the vegetables so that everything had jalapeno gravy on it. I can not eat jalapeno's so I was not able to eat any of the food. when I saw that my order was not correct, I called the restaurant. The girl that answered the phone said that all the managers were too busy and she would have one of them call me back - never happened. I called again every day for 7 days. No one could talk to me that could compensate the error. I got the run around, the promise of a call from the general manager - nothing ever happened. I don't know if Nolan Ryan is aware of what his name is attached to. I have read other reviews of incorrect orders and the management not wanting to do anything about it. I think this place is going to be ruined due to its' lack of customer service! I will not recommend this place to anyone.
more