I was behind a woman today who had arrived for her service 15 minutes late for a half hour manicure. While waiting for her to finish I heard her say she should have listened to the reviews online about ""this place."" This spa is always busy when I come in but this does not take away from their service. The woman was kindly told that they could reschedule her appointment for another day or time but that the technician would not have time to do the service and that it wouldn't be fair to her to only do a 15 minute manicure. The woman walked out very unhappy but my thoughts are that the Philipes staff did what they could to accomodate her and the people who would be after her. I have been going to Philipes for awhile now and ALWAYS have a great experience. No one should believe all of these reviews. As long as you arrive ON TIME you will be taken care of. This spa is very classy and every one goes above to make sure my experience is relaxing every time!
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