Off and on, I have dealt with this office for 43 years. Throughout the many changes over time, office staff rudeness has been a consistent issue. About 18 months ago I noticed a dramatic improvement, as if there had been a charm school inservice. I go to Prospect now because of 1 very good MD but must add that when he was originally suggested to me I said no because I would not deal with this practice.We have successfully worked things out and he has been of invaluable help.
All has not gone well with other MDs there. Recently when I objected to the way my GP (now former GP) handled something, she told me to pursue it with a psychiatrist. What an easy world she lives in! Disagree with me? You must need a shrink. She's very young and may learn at some time that abuse of power does not always work. I worked as a patient advocate in Boston for years and always keep in mind something a supervisor once said.""Beware of MDs who practice with their egos.' Remember that when you deal with this place.
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