Last year my Mom went into to Archer after speaking to the saleslady who assured her that there was a Touareg 2 available for her. My mom's old car was paid off so the lady once again assured us that it would not be a problem to get into a new one. We went there, fell in love with the Tourareg, test drove it, and went back in to fill out paperwork. All day we sat, while they ran credit. They came back and said that because my car is under her name she would not allowed to purchase the Touareg. The dealership even asked me to sell them my Jetta so that my mom could get financed. I said no! We were very upset at how poor of customer service that they have and how they can't just get a straight answer to the customer (making them wait all day like they did, only to get a big fat no).
A few months later we visited Momentum VW on Richmond. Immediately she was approved for a Tourareg with ""all the bell and whistles"" and this is what she has now. I asked Momentum why Archer was like that and how they had no problem and I was told that Archer is NOT corporately owned like Momentum is, so Momentum has more power in terms of creditors, etc. I won't be back to Archer, they seem to always never be busy.
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