My dad has spent so much money at Menards, probably more than most people spend on groceries in their lifetime. Today he went in to the Clive Menards and needed to return extra tile. The lady at the customer service counter set out a pen on the counter. He was looking through his receipt when she started accusing him of taking the pen of the counter. He told her he didn't take the pen. She then got her manager into the conversation and they both started being rude and saying he took the pen. They said,"" If you find it when you get home bring it back."" He said he didn't take the pen and offered to give them $20 for a regular pen because he knows he didn't take it. They still kept accusing him. He returned the tile and went home.
Just now, I came back from work and called him and he told me what had happened and I called Manards and the office manager I believe her name is Sally said that she is going to look through the tape that happened during the time frame that we was in there and see who was working. I had told her that this is the worst customer service he has ever received and he has shopped there for over 14 years.
I personally live in Ankeny and I love the Ankeny store. During Black Friday though, I was reconsidering shopping their when I saw one of the men who worked there shove a lady on the ground as she was trying to go into Menards and accusing her of going into the line and not waiting even though I saw the lady waiting there.
more