I am writing this review because I have had enough with this company. Can you imagine that we still haven?t gotten our studio album as of today (1/20/11) even we took the photos in July 2009, and paid the final payment in May 2010?
Here is our story: We had our wedding in 2009, and we originally contracted this company to do our pre-wedding and wedding day services. They priced us around 8k at that time for the package. After we started interacting with the staffs, the service was so terrible that we ended up terminating half of the contract for the wedding day package. The staffs were so un-professional that we felt like we were babysitting their work and constantly need to be on top of them.
Alright, back to the pre-wedding day albums. We submitted the final payment in May 2010 and thinking we could receive our albums within a few months to end this entire nightmare. As of today, 1/20/2011, we?ve only gotten one of the two albums. The lady in charge, Aggie Cheng, kept giving us all kinds of excuses. First of all, no one ever called us about the status of our albums after they cashed the money in May. In November, we called, they said that the albums were mis-printed and needed to be submitted again. In December 2010, they said the delivery could not make it because of the snow storm. This morning, I called again, and she suggested there had been a miscommunication with the vendor because of our similar names. At this point, I have completely given up and just don?t know if they would even be serious about delivering our last album.
Just to be fare, the photos came out nice and we liked the photographer, however, that does not justify all the horrible things we are still going through with this company.
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