Needing taxi service from Jacksonville airport to the Carnival Cruise port, I made arrangements for Duval Taxi to pick my sister and I up. When we arrived, I was phoned by the driver as to the location of the taxi. Upon nearing the taxi, I saw a black woman with a red hoodie covering her head and shading her face. She mumbled under her breath, got in the cab and popped the trunk. inside the trunk was extremely filthy including a nasty spare just thrown into the trunk with dirty clothing scattered about, and trash. The driver did not get out of the car to assist us with our bags. When I got into the taxi, the smell was soooo offensive I felt sick to my stomach. Again, there was dirty clothes and trash. The photo of the driver posted in the taxi was someone else. The driver took off with the radio blaring (She turned up the volume on several songs). I have traveled much in my 50 years of life and have NEVER experienced such a frightful ride. Honestly, I was afraid that we were going to be driven to an abandoned area and robbed or killed! When I made the booking, I asked as to what the rate was going to be and was told $15 - $18. When we arrived to the port, the driver said the fare was $25. I told her that the dispatcher had quoted me the previous rate. She said ""Oh, she must have give you the 10% discount. Long story short, STAY AWAY FROM DUVAL TAXI! I cannot believe that this taxi service can even pass inspection on their taxis!
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