I chose National Auto Sound because of the close proximity to my brothers home so he could easily deal with any issues he had with the speaker (sub) and enclosure I purchased for him. Boy was that HUGE MISTAKE!! I bought a 10" Pioneer shallow sub (TS-SW251) and truck style enclosure to accompany the sub. I purchased them on 12/21/2010 and quickly wrapped them up for Christmas morning. A few days later on Christmas morning my little brother opened his gifts from me and was extremely excited. We pulled the speaker from its original packaging (no tape on the packaging??) to discover that the speaker had been damaged. It had a hole in the cone and a bent screw hole. We thought 'ok, no big deal, we'll just bag it and take it back'. My brother attempted to do just that a few days later with the receipt in hand. Though it says no refunds (and now I know why) we thought that we would be treated fairly. Instead, my brother was called a liar and sent walking. After hearing what had happened I decided to visit the store myself a few days later. With my brother in tow and the merchandise in hand I was given the same treatment...by the owner no less. His name is DICK Galler and as a business owner myself, this is not how you treat a customer. He called me a liar and said that we had tried to install it and messed it up. After 10 minutes of pleading my case I gave up and I tried to at least get my money back for the enclosure and was turned down for that as well. I didn?t want to use anything he sold me after being treated that way. It was awful. He did offer me store credit, but once again I was so disgusted and didn?t care to own anything they had to offer me. We left the store with a broken speaker, the useless enclosure, and my pocket $193.66 lighter. Do not purchase an item from this store. The owner has no business sense or knowledge of a quality customer and the staff is lackluster at best. Two thumbs down! Do yourself a favor and go to crutchfield or over to Independence Audio/Video on 23rd St. You will find better products and a far more trustworthy and knowledgeable staff.
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