My name is Kate and I am a manager at Unruli. I am SO SORRY you had this experience! I wish I had been involved, as my job is to ENSURE fantastic customer service. Please accept my apologies, on behalf of the entire salon. I would love to talk with you in order to apologize personally, and see what we can do for you to remedy this situation. Please call the salon at 599-5339 and ask to speak with me directly. I am sorry you had this experience and would appreciate the opportunity to reconcile it. Warmly Kate
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