I had my 03 Mustang GT towed to Legacy Ford on Sat, Sept 4, 2010 for a no start. I was told I would hear something by Tues. No call. I called them Weds, they told me it needed a PCM and needed the ok to order the part. I approved and was promised a call Thurs. No call. I called Fri and the needed the other set of keys and was promised the car Mon afternoon. Finally after a week (the following Sat) they called me for the 1st time and told me the tech worked on it but didn't finish so it would be Mon. Mon comes, I turn in my rental, go to Ford to find out the tech was not in that day and wouldn't get to it until Weds so they are paying for my rental for 2 days now. Today is day 2. Customer service is terrible, nobody knows what's going on. Never again will I take my car back to them for service. I'll go to a high school auto shop class for repair before I go back to Legacy Ford. Left a bad taste in my mouth on my 2nd visit there.
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