I went to the spa today and had a horrible massage. The therapist basically did the exact opposite of whatever I was requesting and walked out of the treatment more tense that I was when I had walked in. When I went to the front desk I spoke to two girls who worked at the front counter both of whom were very sweet and helpful. I told them that I would like to not pay for the treatment that I just had given that I had not enjoyed it which was then the owner came to the counter. He started in with me saying "You just don't not pay" instead of asking me what the situation was. He said that I could pay and that I would be given a complimentary massage in the future. I explained that I would rather not pay for the service that I just had not enjoyed and if I wanted to come back it would be on my own terms. His response was "when I go to a restaurant I pay for my meal, this is the same", I responded with "when the meal isn't correct or to your liking it is taken off of the bill". After I had responded with that he went crazy and told me to do whatever wanted. I decided to not pay for the massage although I have a feeling that I will see a transaction on my credit card which they have on file. Poor Poor customer service!
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