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NORTON OHIO ADVANCE CUSTOMER SERVICE NIGHTMARE - Review by citysearch c | Advance Auto Parts

Advance Auto Parts

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NORTON OHIO ADVANCE CUSTOMER SERVICE NIGHTMARE 9/26/2010

I went to Advance Auto Parts in Norton, Ohio andI brought back a 3 year old $90 Titanium truck battery, still under warranty.\r \r The battery was being returned, because it was having trouble starting my Jeep Cherokee 4 x 4. Cranking very weak.\r \r I had my starter tested previously, which was also purchased at Advance with a lifetime warranty and it is fine. \r \r My alternator is a new heavy duty model and all my belts are new. In other words I highly maintain my vehicle as I own a auto repair business and have a commercial account at this location. \r \r I expected a quick trip in and out to replace the battery, before it fails in the bitter cold Ohio Winter and I am stranded in the freezing weather.\r \r When I arrived I was greeted by an employee who instructed me to put my core on a cart. I explained that this was not a core but a return under warranty.\r \r Soon after a grey haired "Assistant Manager" grabbed the battery and stated "well if our $4000 tester says its good, we can't replac more
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