I have been a customer of Mobile West for over 20 years. I haven't let anyone else touch my car's electronics since 1991. I continue to use them because of the absolute superior customer service they provide.
One of the guys has been there for 10 years, and the lead installer has been with the company since it was founded, so Peter must be doing something right to keep his employees for so long in the service industry.
They go so far and above anybody in the area that provides similar service. I have had a couple of problems in the course of all that time, but one of reason I continue going to them is because if I have had problem they take it back and fix it immediately. It is almost like they take it personally.
The number of problems I have had with them is infinitesimal compared to what I have had with other installers. Everyone makes mistakes eventually, but they are great about handling it. One thing I always tell people is that you won't walk away unhappy, ever.
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