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The individuals who run this facility are deplorable, unethical, and run the most shady animal hospital operation I have ever encountered in my long history of taking my animals to get medical care.\r
My little dog had broken his leg while my brother was house sitting and took him to this hospital to give him medical care. They called me with a quote on how much to give my dog surgery and told me the surgery would cost between $3400 - $3800 with the latter being the maximum amount the surgery would cost. They told us that MAXIMUM it would cost $3800 dollars and that they would bill my card the full amount, and if the surgery cost less they would “refund us the difference”. We proceeded forward with this agreement. So far so good.\r
However it was a different story when I went to go pick up my animal….\r
When I got home I went to pick up my dog and the first thing that hit my nose the moment I walked was a wall of urine stench. Strong. Like too many dogs had urinated in their front room without adequate cleaning. This was the first sign that something is very wrong with this animal hospital.\r
Then the receptionist came out and proceeded to tell me that the cost was $5000 dollars!!!! WHAT?!?!?! And I told them politely that the quote I had received said that the maximum cost for surgery was going to be $3800 dollars. That’s when they said “well you signed this contract and in fine print it reads that the estimate is just an “estimate” and that the cost is “subject to change”. (As a side note I had called the nurse who I asked if there had been any surgery complications and she said “no” so the surgery had gone as planned). Obviously there is a HUGE difference between billing me $3800 dollars and $5000 dollars. I told them that the quote was misleading, unethical, and a gross misrepresentation. Their staff had no explanation for why the surgery cost more than their maximum quote. I told them that they needed to honor our agreement. But in the end, they have your animal as hostage, so what are you going to do, not get your animal from them? I ended up having them charge my card for the additional $1100 dollars.\r
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Anyone knows that when you take your car in to get it fixed and they quote one amount and then you go to pick up your vehicle and it costs an extra $1100 dollars, what is the first thing that comes to your mind? Scam artists. They have your property as collateral and then extort money from you in order to get it back. In my opinion this animal hospital is like a sleezy car repair business. They won’t give you their cost until you do business with them and then hike up the price as much and as high as they possibly can and use your property as collateral in order to get you to pay their new price. Oh yeah, and then tell you that you signed a “contract” with fine print that gives them the go ahead to charge whatever they want regardless of their quote.\r
Anyone that I talk to that has experience with vets says that $5000 dollars for this type of surgery is way overpriced. Even $3800 was overpriced.\r
On a side note, besides the uncleanly appearance of their hospital and wall of urine ammonia that hit my nose in the waiting room, when I picked up my dog he was flea bitten and infested with fleas. (Just to be sure that the fleas didn’t come from my two other dogs, I just checked their white fur. Nothing.)\r
So, if you want to get hustled for money, overcharged, deal with immoral and unethical doctors and staff, and board your animal in run-down dirty conditions, get lied to, and pick up fleas, then by all means take your loved animal to this dirty hurting-for-cash hospital. And good luck to you! \r
I cannot speak to anyone else’s experience except my own dealing with these people. \r
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