We had a very good move with this company the weekend of 8/8. We did a move from Raleigh to Chapel Hill. We got the economy move. Everything went great but after we unpacked I found that my drill was missing. I called the office to notify them that the guys may have picked it up by accident. I spoke to the owner who appologized and promoised to get to the bottom. He called back two days latter and appologized again, he spoke to the guys no one knew what happened. He asked me the model number and said they would be happy to replace the drill. I had to send in a claim form and then I could be reimbursed or they could purchase another.
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