If i could give negative stars I would. We dropped the car off on Monday and they said it would be done on Friday. We then called on Friday to see when we could pick it up and they said next Wednesday because ""they ordered the parts late"" which is a great excuse. Then we called on Wednesday and they it would not be done till Monday now because ""they had more cars than expected so it was in line to get painted"" which, again, is their own fault. They never called once to inform us of these delays, we would not have found out if we did not call.
So we finally get the car in twice the amount of time that they originally told us and they did not do everything they quoted us and the insurance company but still took the money for it all!!! They took the insurance check when they never painted the trunk of the car like they quoted and promised and could not give any reasons why. This business is waaaaaaay too greedy and does not care about customer service. I highly recommend for everyone to take their car anywhere else on the Monterey Peninsula than to Genes Auto Body!
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