The appointment start time was late & the stylist smelled of cigarettes. I paid for highlights & a haircut. The stylist was unsure of her skills & asked for advice from the owner. The owner & stylist discussed my hair in an insulting tone as if I wasn't there. It was decided that the highlight solution should stay on there longer because I had put box color on my hair (gasp). My hair was cut almost in a mullet because apparently I had a 'shelf' (gasp again). I don't know what a shelf is, but it is much better than what I was left with.
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