I looked for a new salon for a while when I relocated to NC. I found some good reviews and decided to give Jay Andrews a try. My first visit was okay - I received a full color and cut, style, etc. My stylist was a brand new employee fresh out of the Aveda Institute. She was friendly and helpful and I felt that even though she was a ""newbie"", I was in pretty good hands. The color and cut were fine. However, after my first home shampoo (and I spent a lot on a good sulfate free color friendly shampoo), the color ran and ran. 2 weeks after my color, I looked like I never had anything done. Flash forward to two weeks ago for my 8 week follow up. I had the same stylist and told her about my color issue and she said that it was probably just the color on the ends. I told her, no it was quite noticeable on top and she seemed uninterested. This time I opted (and hoped for a much better outcome) for highlights along with my color and a shorter haircut. The haircut was terrific but the next day, my highlights were totally orange!!!!! I pleaded with her beforehand to give me highlights that would look natural and not overly done. I left there feeling and looking good but alas, the shock the next day was appalling. My hair is now brown with very orange highlights and it is more dry and brittle than it has ever been. I spent quite a lot for this haircut, color and highlight treatment and can tell you now that I will not be a returning customer. I wanted to give her the benefit of the doubt but this is terrible and now I am seeking a new stylist to help me. Also, the ""luxurious perks"" they offer are nothing special (at least not in my experience) a very soft half a minute hand rub on each hand while your conditioner is in your hair and when offered a beverage, I chose water and received a glass with lukewarm tap water. Where is the luxury in that? Everyone is very friendly and I am very disappointed that this place was such a let down for me even after I gave it a second chance. \r
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