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Horrible customer service! - Review by citysearch c | Kampai Japanese Steakhouse

Kampai Japanese Steakhouse

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Horrible customer service! 9/22/2010

My family and I had been going to Kampai for years, at least since the mid 1980's. Our last visit was a group of around six people. We were not going to pay on one bill. Two friends of ours came with and wanted to pay their own bill while using a coupon they paid for on another website. We had one as well. They were not on the same account, or purchased under the same name. And yet, the manager who I did not get his name, said that we could not use both coupons and that it was the coupon company rule. I know he was lying because I read the rules (the small print) on the coupon and the website before I purchased it and it never said anything about that. The coupons could not be used if they were from the same account. And these were not. The food was very good but the manager's attitude towards us was unacceptable. I was furious. We decided to never go back there again. And given how empty the place was, they will not be in business for much longer. And with that attitude they displayed towards us, it is no wonder they are empty. DO NOT DINE THERE! more
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