Hair Bleaching/Toning: I asked for the roots to be touched up only. I have been bleaching my hair and toning it for over 10 years and purchasing all my products at Sally?s Beauty Supply. I purchase my 20 volume cream developer, red/gold corrector, bleach packet, toner and supplies. I put the bleach with the developer and corrector on my hair for 40 minutes and rinse it out. I then with wet hair put developer, corrector and toner and mix it up and then apply for 20 minutes. The result is very soft hair that is platinum, white as snow yet very soft. However even though I usually spend $20.00 at Sally?s I have been tired of cutting my hair short because of the damage the bleach produces and have been growing it out for 4 months. I have been going to VIP Salon and seeing Max in Palmdale, California at the Antelope Valley Mall. He only puts bleach on the roots. This woman doing my hair said she would only do the roots. She did the entire head! If I wanted my whole head covered in bleach I would have done it myself! While bleaching, she slopped it on and talked to other customers as she had the bleach/cream mixture in her hand. She argued with other staff in front of her customers and she also took 2 haircuts while trying to do my hair. I expected with bleach you would sit there and monitor the hair. She did not set a timer and she left it on too long and my hair is like cotton now and I have had to cut out 4 months of growth. After bleaching she washed it out and it was still a little yellow and I asked her about the toner twice. She ignored me about the toner and I said finally you need to do the toner because I do not want this cheap bleach blonde over the counter drug store look. I know what it should look like. I told her quietly I did not like my hair and she said I needed to be quiet because I was upsetting her. She then proceeded to dump the toner in a bowl with water and dumped it on my head. The result was a bright purple. She washed it out and then I said why is my hair purple? Can you fix this? She said it was my fault that I did not need the toner and I forced her to do it. I told her to take a gold based toner and put about 2 ounces of cream developer with it and it would make it an ash color. Not only would she not fix it, she would not give me a discount, and she did not throw in any free products. I paid her good money and she was negligent with my beautiful platinum hair. I was also yelled at that I was stupid in front of all the other customers. She then asked me if I threw a tantrum at all the salons. I looked at my 8 year old son and he said no, no one has ever done this to my mom?s hair and not fixed it. I then went to Sally?s Beauty Supply on 10th Street in Palmdale, California and consulted with the colorist Eleanor. She sees me a lot and when she saw my awful purple hair she said it was gross incompetence and get my money back. She assisted me in getting the appropriate gold based toner for my hair. I spent another $20.00 and it took 10 minutes and now my hair is an Ash Color that I asked for.
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