6:50 AM
La mill not open. OK. surprised. (just seems a little LATE for a coffee place, but then, trendy folks arise a litttle later)
I'll wait 'til 7.
7:05 -- door opens I mention that it is 7:05. no response.
I order a lb of whole bean espresso, from the man at the register and mention that it is 7:05.
"well, our register says 7"
I say, lightly, well gee, Intelligentsia opens at 6!
"Well, you go there then!"
ARE YOU JOKING???
lamill, you:
1) OPEN VERY LATE FOR A COFFEE JOINT.
2) OPEN EVEN LATER EVEN THOUGH YOU CAN SEE US OUTSIDE AT 7
3) ARGUE OVER THE TIME with the customer
4) INVITE A CUSTOMER TO GO TO THE COMPETITION.
this is the kind of arrogance that damages business. I must assume that this attitude comes from management.
I have never been treated rudely at intelligentsia or any other coffee place -- ever.
Dave
SilverLake
more