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No concept of customer service - Review by citysearch c | Jathar Salon & Spa

Jathar Salon & Spa

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No concept of customer service 9/25/2010

I had one mediocre and one horrible experience here. I went in for a simple cut and blow dry. The stylist cut my hair way too short. I called back the next day and asked what they can do to fix it. They said to come in and I asked if they could at least blow dry it straight since I had an upcoming event and a straight blow dry would at the least make it look a little longer. They charged me for the blow dry and said that it was my fault and I asked for my hair to be that short. After a 20 minute argument with Kristen the manager, she voided the charge on my card. She was extremely rude and basically accused me of lying. I would never go back to this place. more
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