My son had bought food from the takeout several times and said it was pretty good. So, we took eight family members there yesterday (9/5/2010) for my son's birthday. We were seated immediately. Ordered our drinks; five of us ordered the buffet and three ordered from the menu. The five went through the buffet line, reseated, started eating and finally our iced tea arrived about halfway through eating. The waiter said were were held up by others being in front of us in the "drink" cue. When we received the tea, two weren't unsweet as ordered, were taken back and then FINALLY we all had our beverages. The container of sweetners had about 6 packages of assorted sweetners. We had to ask for more sugar and then more artificial sweetner, twice. The three that had ordered from the menu had not received their food 40 minutes after arriving. The rest of us were through eating. My son spoke with the manager and she said it takes 20 minutes to grill a boneless chicken breast. That was 40 minutes into the wait. The lunches were finally brought (then about 45 minutes). The size of the chicken breasts would never ever require 20 minutes to cook. Also, there was no vinegar or hot sauce on any table, as you would find in any BBQ restaurant. They had ONE bottle of hot sauce at the end of the buffet line and that's the only one we saw in the entire restaurant. If you needed to add some, you had to walk back to the buffet line. Very inconvenient. When asked if we needed a tea refill, the waiter leaned ACROSS the table to do this, rather than go behind each person (as should be done) and poured the team. There was room for him to go around the table.
Then, on checkout, my husband paid for all, asked if there was a senior discount (four of us were seniors) and the lady at checkout was abrupt and said they did not. The only senior situation they have going on is a senior plate that contains smaller portions. Great deal, huh?
We will definitely not be returning. This service was really really bad, the food just OK, the prices competitive. As a side note ... my daughter-in-law was given two containers of free banana pudding for the inconvenience.
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