The internet sales rep, Greg, made contact with me after listing my information on the official Ford Website. I contacted him on the phone prior to leaving my house which is approximately 50 miles away (I let him know that too). When I got there he was too busy to deal with me and pushed me to his other internet sales rep. The car that was verified to be on hand prior to me leaving the house could not be found. Additionally, the newly appointed rep dealt with me all of 5 minutes because he also had another customer - he informed me that he would get back to me but did not. Another Rep came to me while I was outside reviewing the assortment of vehicles - not the one I wanted to see. I felt bad about taking to the other guy at that time and told him that I was being taken care of. However, I did inform him that I wanted to see the engine of an additional vehicle while waiting for my rep to show up. The Third Rep when to talk to the manager about the keys to open the hood but did not return for 15 minutes - All together I think I was at the place from 45-60 minutes. I finally left without going back in the store. I was told by the first rep, Greg that it is crazy on Saturdays but customer relations still has to exist. If I do go back there, I will speak to the Sales Manager first and ensure that the internet pricing is correctly listed and verify that I will not get the run around. Either way, the first two Reps are definitely off my list. I think that they are making too much money to provide proper service with respect. I will not totally count them out because they were the only ones to post a internet price and it seemed to be reasonable - if it is true.
I received no phone call or email response from Greg. I also noticed that he looked at me as if he was expecting another person doing our very brief introduction......
Breath - If you work in the customer relations business maintaining good hygiene such as a mouth that does not stink from 5 feet away may be important - Hint Hint.
I did not receive a phone call or email from neither Reps. They know my number.... If I was to purchase a vehicle from them ever, ever, ever, the deal would have to be very sweet.
The Ford Dealer at Automax and in Lampasas was much more customer friendly and professional. Sadly I had to drive 100 miles total to find that out.
I tried to give this report 0 stars but the site requires me do give it at least one.
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