I hired them in October 2009 to install a new system in my home. As of yet almost a year later and after numerous calls the system is not fully installed, and does not heat the house or cool the house properly. One tech understood with the problem was but they never sent him out to do the work and each and every time some one came out we ended up with a new problem. still one room is not connected at all as agreed on the contract house does not cool down. and they have not been returning any calls, they even sold and made profit out of my old unit and each time someone comes out they keep trying to talk me into having my swamp cooler removed. Now they are simply hanging up. they charged my card the full amount and have yet to complete. i have called the install mgr , customer service mgr. supposedly they are the top rated and trane is suppsed to be the best. I am beyond disgusted with them. and now have sent a letter to the local news station, filed a complaint with BBB, and sent another complaint letter to a legal firm. I am sure I am not the only one out there they have done this too. My electric bill is more than it was with the old system. They are in breech of contract and have done nothing but make matters works. if there was a negative rating on this i would have given them -10.\r
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