I purchased a living room set from Jennifer Convertibles in early August 2010. I got a couch, loveseat, two end tables and a coffee table plus accessories. It was a really good deal. Dennys, the sales person working while we were there, was helpful and attentive, but not breathing down our throat to sell us furniture.
I found it slightly inconvenient that it was going to take so long to get delivered (almost an entire month), but I finally got my furniture today. I spent most of the day in a state of panic because I read all the horror stories about Jennifer Convertibles. Had I known these stories in advance, I probably wouldn't have bought the living room set.
That said, they did call me the day prior to delivery to give me my delivery time frame, which was between 1 pm and 6pm on a Saturday. The deliverymen came at 3 pm, brought all the furniture and set it all up. None of the furniture was damaged, it all looks great and I am pretty happy with it thus far. We will see how long it holds up. I have a third floor walk up so they did charge me $5 per floor, which ended up being about $60 extra, but I was warned about the fee in advance. I didn't mind it so much because it was cash paid directly to the deliverymen and they did work hard bringing it up the stairs and setting it up.
I am satisfied with my experience so far, but I don't think I will purchase another couch from them given all the horror stories.
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