Went in to have a bouquet done for my wedding vow renewal. The colors are gold champagne and navy. They did not have a champagne rose in the store to show me but the employee reassured me 3 TIMES that it was close to my gold champagne sample that I left with her. Went to pick up the flowers and the roses were PINK champagne, not gold champagne. The OWNER was very nasty yelling at me that this is what I odered. I tried to explain that this is NOT what I was told the color would be and that they employee assured me it would be close to my sample and that the one she showed me in the book looked more like my sample. She walked over to the books on the table and pointed to a rose and very rudley said ""This is a champagne rose!"". I told her this was NOT the book I was shown and to get the other book for me so I could show her was I was shown and told. She stated ""I don't have time fore this. I Have invested enough time in this and this is the SMALLEST wedding I have ever done!"". Just because it is a smaller wedding does not make me any less important as a customer than a larger wedding! I am still a customer! I said to her that she had my sample and she stated that my sample is not champagne, and that it is tan- even thought the sample said right on it CHAMPAGNE! If I was told by HER employee from the start that a champagne rose is PINK champagne, than I would have ordered something else. HER employee is the one that gave me false information yet she blamed me and barely let me get 2 words in to explain to her that her employee never showed me an actually champagne rose and that she told me it was close to my sample. She did switch the rose but was completely rude and unapologetic about the situation. I am a designer in furniture sales and I KNOW my colors. I also know that good customer service is key to a successful business. The bouquet was pretty in the end, but NOT worth the way I was treated. The owner was EXTREMELY UNPROFESSIONSAL and I would never advise this place to anyone. If my little wedding vow renewal was so beneath her, than she should have told me in the beginning and I would have taken my business elsewhere.
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