For the arrival of my newborn son (freshly out from intensive care unit in another city) and my wife, I rented a limouisine from Arch for airport pickup. They were prepaid over $300 but forgot to arrive. They sent a car over an hour late that was freezing inside with no working heat in the November cold to pick us up. After vehement complaints they finally sent a bus with heat and another driver who demanded a 40 dollar tip. A refund or apology was never issued from this company. I would never recommend this company to anyone!!
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